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Operated by
Corax Management (opens in a new tab)

Policies

Everything that applies to your stay, in one place.

Bookings and payments

In short

  • 30% deposit when you book; the balance is paid at the front desk on arrival.
  • No minimum stay, except in high season (December 1 to 18 and December 18 to January 5): 2 nights minimum. Dates and minimum may vary.
  • Temporary and long-term stays are quoted. Temporary and long-term stays are governed by the terms of their contract.
  • Payment methods: Visa, Mastercard and American Express credit and debit cards, bank transfer and online payment platforms.

Vacation stays (by the night): 30% deposit when you book; the balance is paid at the front desk on arrival. No minimum stay, except in high season (December 1 to 18 and December 18 to January 5): 2 nights minimum. Dates and minimum may vary.

For temporary stays (1 to 6 months) and long-term stays (7 to 12 months), we send you a quote by WhatsApp or email; the price varies by season. Temporary and long-term stays are governed by the terms of their contract.

For contract stays: wi-Fi and parking included; cleaning every 10 days; water: MXN $300 per month; electricity billed separately, based on the CFE bill.

Cancellation

In short

  • Direct bookings (website, WhatsApp or front desk) will be considered non-refundable.
  • Non-refundable rate. Date changes with no change fee up to 30 days before arrival, subject to availability. If the new date has a higher rate, the fare difference is charged.
  • Temporary and long-term stays are governed by the terms of their contract.

This policy applies to vacation stays (by the night). Direct bookings (website, WhatsApp or front desk) will be considered non-refundable: if you cancel, the deposit is not refunded.

Non-refundable rate. Date changes with no change fee up to 30 days before arrival, subject to availability. If the new date has a higher rate, the fare difference is charged. To change your date, message us on WhatsApp or write to reserva@coraxmanagement.com.

Temporary and long-term stays are governed by the terms of their contract.

Arrival and departure

In short

  • Check-in at 3:00 p.m., check-out at 12:00 p.m.
  • Minimum age to check in: 18.
  • Front desk from 8:00 a.m. to 11:00 p.m.; after that, the security guard lets you in.
  • Early check-in and late check-out for a fee, subject to availability.

Check-in is from 3:00 p.m. and check-out is by 12:00 p.m. The person checking in must be at least 18 and show ID.

Children ages 1 to 11 stay free.

After 11:00 p.m., when the front desk closes, the building’s security guard lets you in.

Early check-in and late check-out are available for an extra fee, subject to availability. Ask the front desk in advance. The next guest checks in at 3:00 p.m..

Late check-out fees

  1. Until 1:00 p.m.: no charge, if you let the front desk know and it’s available
  2. 1:00 to 2:00 p.m.: 40% of the nightly rate
  3. After 2:00 p.m.: 100% of the nightly rate

Deposit

In short

  • Vacation stays: passport and USD 200, EUR 200 or MXN $4,000 in cash, refundable.
  • Temporary and long-term stays: a deposit of 1 month’s rent, as set out in the contract.

For vacation stays, at check-in you leave a refundable security deposit to cover possible damage: we ask for your passport and a cash deposit of USD 200, EUR 200 or MXN $4,000, in the currency you prefer.

For temporary and long-term stays, the deposit is set by the contract: a deposit of 1 month’s rent, as set out in the contract.

Cleaning and amenities

In short

  • Courtesy cleaning every 3 nights.
  • Towel changes included.
  • Extra cleaning: MXN $300, subject to availability.
  • Temporary and long-term stays: cleaning every 10 days.

Courtesy cleaning every 3 nights. Towel changes included. Extra cleaning: MXN $300, subject to availability. For temporary and long-term stays, cleaning every 10 days.

Shampoo, soap and toilet paper on arrival and once more at the courtesy cleaning. If you need more, the front desk sells them at cost. If you’d rather clean yourself, the front desk lends you a broom, mop and bucket.

Pets

In short

  • Pets up to 15 kg (33 lb).
  • Pet Cleaning Fee: one-time MXN 1,000 charge at the end of your stay.
  • Assistance animals with original papers are exempt.
  • No access to the rooftop or the pool.

We welcome pets. Up to 15 kg (33 lb). Pet Cleaning Fee: one-time MXN 1,000 charge for the special cleaning of the apartment, at the end of your stay. Assistance animals with their original papers are exempt. Let us know when you book.

Pet-friendly rules

  1. Calm, non-aggressive, house-trained pets.
  2. Free of fleas and ticks, clean, dewormed and with an up-to-date vaccination record.
  3. Up to 15 kg (33 lb).
  4. ID collar and leash everywhere in the building (lobby, hallways, lounge, parking). Inside the apartment, they can’t be left unattended.
  5. Bring their things: bowls, food, water, mat and bed.
  6. Don’t leave them alone in the apartment for long periods.
  7. No getting on beds or sofas.
  8. No bathing them in the apartment’s bathroom (we recommend dry shampoo).
  9. They can’t hang out in common areas (lobby, hallways, lounge, rooftop, parking).
  10. The Pet Cleaning Fee doesn’t cover damage; any damage is charged separately at its value.
  11. During the courtesy cleaning, your pet must be out of the apartment.
  12. No access to the rooftop or the pool.

House rules

In short

  • Quiet hours from 11:00 p.m. to 9:00 a.m..
  • Rooftop open 8:00 a.m. to 9:30 p.m., guests only.
  • Visitors sign in at the front desk or with security.

Quiet hours from 11:00 p.m. to 9:00 a.m.. The rooftop pool is open from 8:00 a.m. to 9:30 p.m. and is for guests only.

Visitors are welcome. Let the front desk or security know; they sign in and leave an ID, which is returned when they leave. The rooftop is for guests only.

We have cribs and playpens subject to availability; ask for them when you book. Each apartment hosts up to its capacity.

Smoking is only allowed in designated areas; it is not allowed inside the apartment.

Privacy notice

In short

  • We use your data only to manage your booking and reply to you.
  • Online bookings are processed in Sirvoy, our booking system.
  • Analytics (Vercel Analytics and Google Tag Manager) only if you accept them in the cookie notice.
  • Google Maps maps only load if you accept them in the cookie notice or tap “Show map”.

Privacy notice under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). Contact: reserva@coraxmanagement.com.

Online bookings. The booking engine on the “Book” page and the vacation search on the home page are provided by Sirvoy (by Sirvoy Ltd), the system we use to manage bookings and availability. It loads only on those two pages. The details you enter in it (name, address, phone, email, card details, comments and arrival time) are received by Sirvoy on behalf of Mare Condo to record and charge your booking. Sirvoy uses its own cookies, needed for the engine to work, and may process data outside Mexico.

Cookies and analytics. We use necessary cookies to make the site work and to remember your cookie choice. Only if you accept analytics in the cookie notice do we load two tools: Vercel Analytics (by Vercel Inc.), which measures visits in aggregate, and Google Tag Manager (by Google LLC), which manages the site’s measurement tags, such as Google Analytics. Once we run advertising campaigns, the cookie notice will add an “Advertising” category: only if you turn it on do we load Meta Pixel (by Meta Platforms, Inc.), which measures the results of our ads on Facebook and Instagram. These providers may process data outside Mexico. You can change your choice at any time from “Cookie preferences” at the bottom of every page.

Google maps and reviews. On the home page, Location, Contact and each apartment page we show a Google Maps map (by Google LLC). It only loads if you turn on “Maps” in the cookie notice or tap “Show map”; until then you see the address and a link to Google Maps. When it loads, Google receives technical data from your browser, such as your IP address, and may use its own cookies under its privacy policy; Google may process this data outside Mexico. The Google reviews we show are fetched from our server and don’t send any of your data to Google.